Our Philosophy | LANline Communications

LANline – Your Information Technology Partner
LANline recognizes the important role that information technology plays in supporting the day-to-day operations and long-term success of your business. That’s where we come in. LANline selects and installs systems designed to keep you running day and night. We incorporate extensive back-up systems to restore your connectivity and communications in case of an emergency or natural disaster, maintaining access to several different power “grids,” communications lines, and banks of servers. Our comprehensive service procedures and disaster planning protocols take away the worry – LANline never goes down and neither do our clients.

Our equipment and systems deliver on dependability. We maintain a robust inventory of products to help keep equipment up and running for years.

The LANline Promise
We are dedicated to being your communications and technology partner by customizing solutions to meet your business objectives. We are not bound by any product, service, or network. LANline works with you to select the right systems for your business, while respecting your time and budget as if they are our own.

Our service standards are among the best in the business, with a 15-minute telephone response time and a 30-minute on-site visit, when necessary. Downtime can mean lost business, so we plan ahead with on-site and off-site equipment to keep your business 24/7. We protect data – your most important asset – through remote network monitoring and back-up at regular intervals. LANline engineers safeguard your information and test all systems and lines at five-minute intervals. If something is not functioning properly, we receive alerts in real time and promptly resolve the issue.

With the LANline Promise, you get:

One competent and expert company for phone service, networking, IT, and Internet access
Direct connection to the fastest Internet back bone in the world
Internet, phone, and network systems, chosen by expert consultants, specifically for your business needs and budget, with no hidden fees
Products that have been carefully selected for reliability
Rapid-response, guaranteed service day and night
24/7 network monitoring to keep you up and running all the time. With our preventive maintenance program, if your system goes down for less than an hour, you get credit for that entire day. If your system ever goes down for more than an hour, we provide a credit for that entire month.